If you tin't connect to the App Store, iTunes Store, or other Apple services

Here's what to do if yous see a "Cannot connect" message. These steps also work if the app won't load anything or stops while content is downloading.

Try these steps if you can't connect to whatever of these apps or services:

  • App Shop
  • iTunes Store
  • Game Center
  • Apple Books app
  • Apple Music app
  • Apple tree Fettle+
  • Apple TV app
  • Apple tree News app

Cheque the system condition folio

Brand sure that your device is connected to the internet

Use any spider web browser to connect to any website. If aught loads, use another device on the same network to see if it can connect to any website. If no other devices tin access the internet, plow off your Wi-Fi router, so plough it on once again to reset information technology. If yous nonetheless can't connect to your Wi-Fi network, contact your internet provider for more assist. If only your first device tin can't connect to the internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, and then plow on Cellular Data.

Update your software

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Open the Settings app. Tap Full general, and so tap Date & Time. Become more than help with date and time.
On your Mac: Open Organization Preferences, then choose Appointment & Time.
On your Apple TV: Go to Settings > Full general > Date and Time.

If the date and time are incorrect, update them or turn on the pick to set date and fourth dimension automatically.

If you still can't connect

If you tried all of the higher up steps and you still can't connect, contact Apple Support.

If yous see a different connection alert message

Utilise the steps above if you see one of these error messages:

  • "Cannot connect to the iTunes Store. An unknown error has occurred."
  • "Nosotros could not complete your iTunes Shop request. The iTunes Shop is temporarily unavailable. Please try again later."
  • "Could not connect to the iTunes Store. Make sure your network connection is active and endeavor again."
  • "We could not complete your iTunes Store request. The network connexion could not be established. There was an fault in the iTunes Store. Please try again later."

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